These Terms of Service (the "Terms") form a binding legal agreement between AICSUITE, LLC, a Delaware limited liability company ("AICSUITE," "we," "our," or "us"), and the entity or individual accessing or using our services ("Customer," "you," or "your"). By creating an account, accessing, or otherwise using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

1. Acceptance of Terms

By accessing or using AICSUITE's web application, APIs, mobile applications, documentation, and related services (collectively, the "Services"), you accept and agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, and any additional terms referenced herein. If you do not agree, you must not access or use the Services.

2. Description of Service

AICSUITE provides a software-as-a-service workforce, operations, and business-management platform designed for service businesses — including court-reporting agencies and similar professional service firms. The Services include features such as job and assignment management, contractor and employee management, payroll calculations, invoicing, client management, scheduling, reporting, and AI-assisted business operations.

We may modify, enhance, or discontinue features at our discretion, provided that we will not materially decrease the functionality of a paid subscription during the applicable subscription term.

3. Accounts and Security

3.1 Account Registration

To use the Services, you must register an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 User Roles

The Services support a hierarchical role model (Administrator, Manager, Staff, Contractor, and standard User). You are responsible for assigning appropriate roles to users within your organization and for ensuring that permissions accurately reflect each user's authority and need to know.

3.3 Security Responsibilities

You agree to: (a) use strong, unique passwords and enable multi-factor authentication where available; (b) promptly notify us of any unauthorized access or suspected breach of your account; and (c) ensure that all users accessing your account comply with these Terms.

4. Subscription and Payment Terms

4.1 Subscription Plans

Paid Services are offered on a subscription basis under the plans described on our pricing page or in an executed order form. Subscription fees, billing frequency, and feature entitlements are specified at the time of purchase. Plans are seat-based: a flat monthly base includes a set number of manager/staff seats, with an additional per-seat fee for each manager/staff seat beyond that allotment. Contractor and client accounts are not charged.

Paid Services may begin with a fourteen (14) day free trial that does not require a payment method. If you do not add a payment method before the trial ends, your account moves to a restricted state; your data is retained and you may resume by adding a payment method at any time.

4.2 Payments

Payments are processed through our third-party payment processor, Stripe, Inc. You authorize us (and our processor) to charge your designated payment method for all applicable fees, taxes, and other charges. Subscription fees are non-refundable except as expressly stated in these Terms or required by law.

30-day money-back guarantee. A new paid subscription may be canceled within thirty (30) days of the first payment for a full refund of that payment. After thirty (30) days, fees are non-refundable except as required by law.

4.3 Renewal and Cancellation

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel at any time through your account settings; cancellation takes effect at the end of the then-current billing period.

4.4 Price Changes

We may change subscription prices upon at least thirty (30) days' prior written notice. Price changes will take effect at the start of the next billing period following the notice period.

4.5 Taxes

Fees are exclusive of taxes. You are responsible for all applicable sales, use, value-added, or similar taxes, except taxes based on our net income.

4.6 Storage Allocation and Overage Fees

Each subscription includes up to fifty (50) gigabytes of file storage per organization (the "Included Storage"). Included Storage covers uploaded objects such as documents, images, audio, video, and similar files; routine database records (clients, jobs, invoices, line items, and the like) are not counted against the Included Storage allocation.

If your file storage exceeds the Included Storage, additional storage is available at ten U.S. dollars (USD $10.00) per additional fifty (50) gigabyte block, per month, or any portion thereof (each additional block, an "Overage Block"). Overage Blocks are billed on the next billing cycle following the period in which the overage occurs and are added to your recurring subscription fee.

We will notify you when your storage usage approaches or exceeds the Included Storage so you may delete files, downgrade media quality, or accept additional Overage Blocks. We may suspend the upload of new files if Overage Block charges remain unpaid after notice and a reasonable cure period, but we will not delete your existing data without separate written notice and a reasonable opportunity to export it. Overage Block pricing may change consistent with Section 4.4.

Bandwidth (egress) is provided for ordinary use of the Services in operating your business. The Services are not a content-delivery network, media-streaming, file-distribution, or backup service. We may throttle, apply overage charges to, or suspend usage that generates excessive egress, or that uses the Services primarily to store or distribute media outside the normal operation of the Services, consistent with the Acceptable Use Policy.

5. User Responsibilities

You agree that you will:

• Use the Services only for lawful purposes and in compliance with these Terms, the Acceptable Use Policy, and all applicable laws and regulations;
• Be solely responsible for the accuracy, quality, and legality of data you submit to the Services ("Customer Data");
• Obtain all necessary consents from your employees, contractors, clients, and other data subjects before submitting their personal information to the Services;
• Comply with all employment, tax, wage, and similar laws applicable to your management of workers via the Services; and
• Not interfere with or disrupt the Services or attempt to gain unauthorized access to any portion of the Services.

6. Intellectual Property

6.1 AICSUITE IP

The Services, including all software, code, designs, trademarks, logos, documentation, and content (excluding Customer Data), are the exclusive property of AICSUITE and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes during your subscription term.

6.2 Customer Data

You retain all right, title, and interest in and to Customer Data. You grant AICSUITE a limited, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely as necessary to provide and improve the Services.

6.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Services, we may use them without restriction or compensation to you.

7. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. When AICSUITE processes personal data on your behalf as a processor under applicable data protection laws, the Data Processing Agreement is incorporated into and forms part of these Terms.

Sensitive identifiers such as Social Security Numbers (SSNs) are encrypted at rest using AES-256 and access is restricted via row-level security and role-based access controls. See our Security Overview for further detail.

8. Confidentiality

Each party may receive confidential information of the other. The receiving party will: (a) use confidential information solely to perform under these Terms; (b) protect such information with at least the same degree of care it uses to protect its own confidential information (and in no event less than reasonable care); and (c) not disclose such information to third parties except as permitted hereunder. Confidential information does not include information that is or becomes public through no fault of the receiving party, was already known to the receiving party, is independently developed, or is rightfully received from a third party.

9. Warranties and Disclaimers

Each party represents and warrants that it has the authority to enter into these Terms. Except as expressly provided herein, the SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, AICSUITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. AICSUITE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

AICSUITE is not a law firm, accounting firm, payroll-services provider, bank, tax advisor, or human-resources advisor. AI-generated outputs are for informational purposes only and should not be relied upon as legal, financial, tax, or HR advice. You are solely responsible for verifying any output before relying on it.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS PAID BY YOU TO AICSUITE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (II) ONE HUNDRED U.S. DOLLARS ($100).

The limitations in this section do not apply to: (i) a party's indemnification obligations; (ii) breaches of confidentiality; (iii) infringement of the other party's intellectual property rights; or (iv) liability that cannot be excluded under applicable law.

11. Indemnification

11.1 By AICSUITE

AICSUITE will defend you against any third-party claim alleging that the Services, as provided by AICSUITE and used in accordance with these Terms, infringe such third party's intellectual property rights, and will pay damages finally awarded by a court of competent jurisdiction or amounts agreed in a settlement approved by AICSUITE.

11.2 By You

You will defend, indemnify, and hold harmless AICSUITE against any third-party claim arising from: (a) Customer Data; (b) your use of the Services in violation of these Terms or applicable law; or (c) your employment, contractor, payroll, or tax practices.

11.3 Process

The indemnifying party's obligations are conditioned on the indemnified party: (i) providing prompt written notice of the claim; (ii) granting sole control of the defense and settlement (provided no settlement may impose a non-monetary obligation without the indemnified party's consent); and (iii) reasonable cooperation.

12. Termination

12.1 By You

You may terminate your subscription at any time as described in Section 4.3. Termination does not entitle you to a refund of pre-paid fees except as expressly stated herein or required by law.

12.2 By AICSUITE

We may suspend or terminate your access immediately if: (a) you materially breach these Terms and fail to cure within ten (10) days of notice; (b) you fail to pay undisputed fees when due; (c) we reasonably suspect fraudulent or unlawful activity; or (d) required by law or to protect the security or integrity of the Services.

12.3 Effect of Termination

Upon termination: (a) your access to the Services will cease; (b) you may request export of Customer Data within thirty (30) days of termination, after which we may delete Customer Data in accordance with our data retention practices; and (c) provisions which by their nature should survive (including Sections 6, 8, 9, 10, 11, 13, and 14) will survive.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

13.2 Jurisdiction and Venue

Subject to Section 13.3, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Delaware for any dispute arising out of or relating to these Terms or the Services, and waive any objection to such jurisdiction or venue.

13.3 Informal Resolution

Before initiating any formal proceeding, the parties will attempt in good faith to resolve any dispute by sending a written notice describing the dispute to the other party and engaging in a thirty (30) day informal resolution period.

13.4 Equitable Relief

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the documents referenced herein, constitute the entire agreement between the parties regarding the Services and supersede all prior or contemporaneous communications.

14.2 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

14.3 Force Majeure

Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, internet or telecommunications failures, or government action.

14.4 Severability and Waiver

If any provision is held unenforceable, the remaining provisions will remain in effect. No waiver will be effective unless in writing.

14.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

14.6 Notices

Notices to AICSUITE must be sent to legal@aicsuite.com. Notices to you will be sent to the email address associated with your account.

15. Changes to Terms

We may update these Terms from time to time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date above, and where required by law, by additional means such as email notification. Your continued use of the Services after the effective date of changes constitutes your acceptance of the updated Terms.

16. Contact

Questions about these Terms? Contact us at:

• Email: legal@aicsuite.com
• Entity: AICSUITE, LLC, a Delaware limited liability company